Frequently asked questions

We've tackled a few of your queries down there, but feel free to hit us up with more!
Where are we located?

We are located in Melbourne, Victoria. Our shop address is:

477 Maroondah Hwy, Ringwood VIC 313

We always welcome you to visit and try on products before buying.

If you prefer to buy online, you’ll find helpful sizing information throughout this website.

We also offer a simple Easy Returns policy if you need to change sizes.
How long does it take to receive my order?

All orders are shipped promptly; delivery time depends on your location. Shipping information:

  • Orders placed before 8am AEST ship the same business day; otherwise, the next business day.
  • Free standard shipping on orders above $200 AUD. Swag products are excluded from the free shipping policy.
  • Express shipping is an additional $15 AUD (excludes Swags).
  • We ship with Australia Post and International Express (excludes Swags).
  • Prices include delivery within Australia and New Zealand.
  • Most other international orders cost approximately $30–$40 AUD per order. Duties, fees, and taxes charged by the destination country are not included.
  • You’ll be notified by email and/or SMS when your order has been dispatched.
Can I return my order?
  • Of course! We have a 30-day money-back guarantee.
  • Items must be returned in the same as-new condition that you received them.
  • Please ensure everything is returned with original packaging and tags attached.
  • You are responsible for the cost of returning the item to us.
  • Exchanges are sent free of charge if you are in Australia or New Zealand.
What if I buy the wrong size?
  • No problem! We have a quick turnaround system to get you into the right size promptly.
  • Simply reply to your order confirmation email and we’ll get you sorted ASAP.
  • If for some reason we can’t supply what you need, we’ll offer a full refund.
  • You’re always welcome to visit our store and try on products before buying.
Our shop address

477 Maroondah Hwy, Ringwood VIC 313
Discounts & Loyalty Programs
  • Get a 10% discount on your first purchase by signing up to our VIP Loyalty Club here.
  • Returning customers are eligible for a 4% discount — use code VIP4 at checkout.
  • Newsletter subscribers receive exclusive deals and additional discounts throughout the year. Happy trails!
Price Match Guarantee

We won't be beaten on price. If you find an Australian-based competitor offering a lower price, we will match it.

  • The product must be the same brand and manufactured by the same company.
  • The price must be current, advertised, and from a genuine Australian business.

That’s our guarantee!
Warranty Claims

Warranty claims are rare, but can happen with any manufactured product. We work with suppliers who guarantee products to be free of defects in materials and workmanship.

  • We arrange replacement, repair, or credit where the fault is deemed a manufacturing or materials defect.
  • This does not cover normal wear and tear, misuse, accidents, modifications, or unauthorised repairs.
  • If the product is new, action will be taken immediately; if worn, we will assess first.
  • Please arrange prior authorisation for returns. All returns (especially boots) must be clean and free of dirt and dust.
I need further assistance
  • Chat with us via our Messenger bot or call (03) 9111 3992.
  • Email: sales@outbacktraders.com.au
  • Visit us at 477 Maroondah Hwy, Ringwood VIC 313.

Feel free to leave a message

For additional information not found on this page, please do not hesitate to contact us. We prioritise top-notch service, and we trust your experience has been positive. If you have inquiries about our site, services, products, or any other matter, kindly email us at outbackkingbrand@gmail.com

We make things that work better and last longer.